Support New Code
Have you established a supportive framework that caters to diverse needs, biases, and motivations of all users and facilitators?
Does the planned support consider ways to build user confidence and autonomy in using the solution ?
Does your solution provide targeted support for users with different age, levels of digital literacy, knowledge, and confidence to access edtech solutions?
Does your support address technical issues but also nurture users’ digital literacy and competence?
When developing your approach to supporting users, did you identify a support mechanism that best addresses the potential challenges of your end user?
Have you considered local mechanisms for maintenence and ongoing support?
Have you explored system structures/existing support structures that are low cost and sustainable?
Do you offer multi-modal options for support that will cater to varying needs and address potential barriers, particularly for populations that are excluded from formal education?
Have you developed an approach/technical assistance to support that best meets your user needs (i.e. trained a community champion to provide on the ground support)?
Does your solution enable school leaders to ask and receive support as needed?
Have you identified trainer(s) that can reach communities or populations that are usually excluded from the formal education sector?
Does your solution enable you to track the types of support required to enable you to strengthen your training process?
Does your solution enable parents and caregivers to ask and receive support as needed?
Have you developed a training for teachers that supports them to integrate ICT into their lessons and provides them with the confidence needed to implement in their classroom?
Does your solution enable you to track the types of support required to enable you to strengthen your training process?
Does your solution enable teachers to ask and receive support as needed?
Does your solution enable you to track the types of support required to enable you to strengthen your training process?
Does your solution enable you to track the types of support required to enable you to strengthen your training process?